NeoGenomics Laboratories
Remote, United States
(on-site)
Posted
2 days ago
Job Function
Other
Description
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to become part of a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety of HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics is looking for a Billing Missing Information Specialist II whowants to continue to learn in order to allow our company to grow. We want someone to join our organization who is dedicated to their work and a standout colleague.
Nowthatyouknowwhatwe'relookingforintalent,letustellyouwhy you'd wanttoworkatNeoGenomics:
Nowthatyouknowwhatwe'relookingforintalent,letustellyouwhy you'd wanttoworkatNeoGenomics:
Position Summary:
The Billing Missing Information Specialist II is responsible for identifying, obtaining, and resolving missing or incomplete billing information to ensure accurate and timely claim submission. This role heavily involves outbound communication with clients, physicians, and healthcare facilities to gather essential billing details, including patient demographics, insurance information, diagnosis codes, and supporting medical records. The specialist inputs and updates this information in the billing system, verifies insurance eligibility, and ensures compliance with payer and CMS billing policies. They also review documentation for accuracy, resolve complex preprocessing errors, and provide feedback to reduce recurring issues. In this role, the specialist builds and maintains professional relationships with clients, Sales Representatives, and Billing Territory Specialists to support efficient and accurate billing operations.
Responsibilities:
- Conducts outbound calls to clients and healthcare providers to obtain missing or incomplete billing information required for accurate claim processing and timely reimbursement.
- Reviews and interprets client requisitions and supporting documents (e.g., hospital face sheets) to validate and update account details, insurance information, and dates of service in accordance with CMS Laboratory Date of Service Policy.
- Identifies and analyzes recurring errors or trends in client submissions, providing education or feedback to reduce future issues and improve billing accuracy.
- Researches and resolves complex preprocessing errors within specialty queues by cross-referencing payer websites, internal systems, and client-provided documentation.
- Accurately enters and maintains data in billing systems, ensuring compliance with established procedures, quality standards, and HIPAA regulations.
- Documents all client communications and updates in internal systems, maintaining detailed records to support claim adjudication and follow-up efforts.
- Collaborates with internal departments to escalate unresolved issues, suggest process improvements, and contribute to team productivity and service goals.
- Performs additional related duties as needed, in alignment with departmental and organizational objectives.
Experience, Education and Qualifications:
- HS Diploma, Associates preferred
- Minimum of 1 year of experience in medical billing, healthcare administration, or insurance claims processing, with a strong emphasis on outbound client communication and resolution of billing discrepancies.
- Strong data entry and attention to detail.
- Comfortable with outbound client communication and resolving billing issues.
- Basic knowledge of billing systems, payer portals, and HIPAA regulations.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent verbal and written communication.
- Strong organizational, problem-solving, and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Yes
PI279430019
Job ID: 81060509