Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Core Responsibilities:
Precepting (0.2FTE)

• Responsible for developing skills and competencies needed to be an effective preceptor, by attending required trainings and skill development sessions.
• Provide regional training for onboarding, new company-wide, and regional implementations, and remediation for skills and competencies.
• Help a new Oaky put into practice what they have learned in onboarding and assess readiness to perform independently in role

Welcome Coordinator coverage (O.8 FTE)

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• Other duties as assigned

What we're looking forRequired Qualifications:

• At least 1 year in Welcome Coordinator Role and in good standing
• An appetite for expanded responsibilities and a chance to truly make an impact in the growth and development of their Oaky teammates
• Commitment and passion for training and continuing education
• Strong computer skills are required including mastery of EMR, Canopy, and Google Suite
• Professional phone etiquette
• Exemplary customer service demonstration
• Candidate must be willing to travel to all centers regionally to support precepting and have access to a reliable form of transportation
• US work authorization

Preferred Qualifications:

• Some college preferred
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.