Description

Job Summary

Reporting to the Student Health Center (SHC) Administrative Supervisor, the Wellness Staff Assistant welcomes and facilitates all student and visitor interactions. This position provides support services including scheduling of student appointments using an electronic health record; verifying compliance with New York State and RIT Immunization requirements; assisting with maintenance of electronic medical record files; assisting students who may present with a difficult immediate need; and maintaining strict confidentiality in all encounters. The position rotates between the Student Health Center and Counseling and Psychological Services.

Job Responsibilities

Welcome and assist students and visitors:

• Create a friendly environment for students and visitors
• Serve as primary general information resource for Wellness Centers.
• Respond to questions about services at the Student Health Center and Counseling and Psychological Services Explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws.
• Facilitate the referral process for faculty, staff, administrators and parents who are assisting students in seeking services.
• Must be able to work one evening per week during the academic year. Hours for evening are 10:30 am - 7 pm.

Appointment scheduling:

• accurate scheduling of appointments for medical and mental health providers
• revising provider schedules as necessary
• rescheduling students as necessary
• Assist students with use of Wellness portal for appointments, check-in, and form completion. (Confidential information).

Review and interpret accurately, immunization data submitted by students for compliance with New York State and RIT required immunizations:

• input and process appropriately
• Answer questions from students and parents regarding NYS immunization law/requirements.

Electronic medical records management:

• update student demographic information according to established protocols;
• perform scanning/indexing as necessary
• Quality assurance of scanned/indexed images.

Communication management:

• This includes a multi-line telephone system, live patient chat, e-mails, and messages through the Wellness portal.
• Responsible for entering accurate telephone messages into student electronic records.

Cash handling:

• Maintain and balance daily batch in accordance with Center internal control and University policies/procedures.
• Accept payment for services (credit card and Tiger Bucks) and invoice/post amounts properly in PyraMED. Adjust as necessary.

Maintain office space and reception room, sort/distribute email and mail as directed.
Other duties as assigned, such as but not limited to Membership on Center accreditation or Divisional Strategic Plan committees.
Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and a high degree of confidentiality.

Required Qualifications

Education/Experience:

• High School diploma
• 2 years of related reception, administrative or office customer service experience. Preferably in a medical or therapist office setting.

Skills:

• Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
• Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
• Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
• Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
• Medical terminology-basic skill level.
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
• Must be able to work one evening per week during the academic year.
• Knowledge of Deaf and other cultures or willingness to learn.

Preferred Qualifications

• Knowledge of NYS Immunization law.
• ASL or willingness to learn.
• AA degree in medical secretarial science or secretarial science strongly preferred.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.