Description

Job Description

There is overwhelming evidence that health inequities are directly impacting our patients, our customers, and the broader healthcare ecosystem, and thus, this has relevancy for our business. We are at a pivotal time in which we are defining how we as an organization and business intend on addressing health equity in a way that supports our business priorities and society at large. We are excited about the momentum across our enterprise to address the unmet need and ensure underserved populations are fully benefiting from the innovations we bring to market.

This new IT digital innovation role is an exciting opportunity to focus on new business areas, health equity, public policy, and incubate future ideas. Our HH IT team works with Brand Franchises, Social Business Innovation, and Global Public Policy to drive digital innovation and incubate new ideas.We foster a continuous learning and experimentation mindset by scanning, networking and partnering with external HealthTech Companies (Startups, Incumbents & Key Strategic Partners) to help co-create capabilities that drive the business forward and ultimately improve patient lives.

Primary Responsibilities:

• Be an advocate of the IT strategy to business partners and work with them to implement IT innovations and initiatives while ensuring there is no negative impact to business operations
• Serve as the liaison in the organization between technology and business end-users
• Interface with other sites and IT Hubs to develop and implement new IT solutions consistent with our division's IT directives
• Document and verify business process flows and user stories.
• Determine experiment or pilot deliverables, schedules and resource needs
• Because this is a client facing role which has a high level of interaction with business partners at all levels and requires a strong customer service mindset, the IT Business Innovation Consultant should be able to work independently and be comfortable reaching across functional and geographical areas to collaborate with IT colleagues, third party solution providers and contractors
• Formulate and define business cases with associated drivers: Return on Investment, Key Performance Indicators, and other appropriate measures and metrics of desired outcomes or learnings
• Focus on understanding the broader business and technology environment
• Facilitate discussions or workshops with internal business partners to understand current and future state business processes/needs/gaps
• Obtaining business sponsorship for recommended solutions and pilots
• Providing support throughout the implementation of solutions which could include any combination of the following: User Story Definition, Requirement Definition, UAT Test Coordination and Project Management
• Assure full and continuous compliance with our Company's Corporate IT Policies, including our Company's System Development LifeCycle (SDLC), and regulatory requirements
• Mentor other IT support personnel in our Company's Corporate IT Policies, including our Company's System Development LifeCycle (SDLC), and regulatory requirements
• Ability to function and influence others (without direct authority) effectively in a fast paced, ambiguous environment, with frequently changing priorities & goals across functional teams to support evolving business needs
• Ability to using problem solving methodologies, and create business cases with high level requirements
• A team player mindset and an aptitude to solve problems

Education Minimum Requirements:

• Bachelors Degree

Qualifications:

• Knowledge of information technology with knowledge of complex applications and systems
• 6 + years of combined working experience in IT account management and/or sales/marketing supportin pharma industry
• Prior working experience in the pharmaceutical industry
• Understanding of the HealthTech Landscape and Emerging Technologies Future Trends supporting healthcare, Machine Learning and AI
• Prior working experience in account management, and/or client relationship management within the pharma industry
• Prior working experience prioritizing and aligning work with organization priorities
• Prior working experience collaborating and building strong relationships with business clients, stakeholders, IT shared services groups or development teams
• Prior working experience with Waterfall and/or Agile (Scrum)
• Strong leadership and problem-solving skills with the ability to work independently
• Excellent interpersonal and communication skills
• Excellent computer skills with proficiency in MS-Project, Jira, Microsoft Office (Word, Excel, PowerPoint, Teams)

Preferred Experience and Skills:

• Masters Degree
• Healthcare IT/Digital marketing experience
• Demonstrated success building and maintaining credible strategic relationships with business clients and IT areas within an international setting
• Energetic self-starter with demonstrated ability to thrive in a dynamic and complex environment
• Understanding of Design Thinking as potential opportunities in healthcare
• Understanding of the Delivery of Care and Patient Journey Mapping
• Understanding in driving digital transformation within a commercial organization
• Demonstrated performance in business case development including creation and management of value realization metrics.

NOTICEFORINTERNALAPPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected salary range:
$118,640.00 - $186,800.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
25%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
n/a

Requisition ID:R251282