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Illinois State University
Normal, IL, United States (on-site)
12 days ago
Illinois State University
Normal, Illinois, United States (on-site)
12 days ago


Illinois State University, founded in 1857, is the oldest public university in Illinois. Illinois State is a co-educational, residential university that emphasizes undergraduate study with more than 20,000 students. Our 34 academic departments in six colleges offer 78 undergraduate programs and 83 graduate programs in over 300 fields of study.

General Summary:

The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

The Customer Service Assistant provides general and specialized support to Event Management, Dining, and Hospitality within the Student Services Building. This includes, but is not limited to providing the following:
- exceptional customer service to potential and current customers through phone, e-mail, and in-person
- clerical assistance for various office-related duties including room reservation, mail, and other support as needed.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Hiring Range:  $14.74- $19.15 per hour

Work Hours:  Monday through Friday, 8:00 a.m.- 4:30 p.m.

Start Date:  October 2022

Application Deadline:  October 3, 2022



Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Desired Qualifications

1. Experience dealing with customers.
2. Ability to prioritize and manage work.
3. Ability to handle difficult or delicate situations.
4. Working knowledge of Microsoft Excel and Microsoft Word.
5. Ability to learn quickly including industry or department specific software.
6. Excellent communication skills both oral and written.
7. Ability to maintain confidentiality.
8. Ability to manage details and deadlines.

Job Information

  • Job ID: 65750565
  • Workplace Type: On-Site
  • Location:
    Normal, Illinois, United States
  • Company Name For Job: Illinois State University
  • Position Title: Customer Service Assistant
  • Job Function: Academic Affairs
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: None
  • Min Experience: 1-2 Years
  • Required Travel: None
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